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Returns & Refund Policy

At Auto Lawn Care want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden).

It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Failing to contact us at this early stage could affect your return/warranty entitlements.

Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.

Delivery Charge Refunds

Auto Lawn Care's original outgoing delivery charges will only be refunded if you cancel and return your order with us within seven working days after the day of receipt of your goods. Otherwise delivery charges will only be refundable in the case of faulty or damaged goods, or where the incorrect product has been received.

Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.

Returns of small items by Post

Please return any unwanted items within 14 days from the day your parcel arrives, for a refund via the original payment method. For all UK orders, attach the pre-paid address label supplied with the despatch note to the repackaged parcel. Special order items are non-returnable (see below).

If you return your purchase after this 14 day period but within 28 days, we will issue you with an eVoucher to the value of the item excluding original postage costs.

With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer a refund. Your item may instead be returned to you and prior to sending you will charged you the re-delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.

Larger items including machines that require courier collection

If you wish to return a larger item including machinery that will require a courier collection, a collection charge of £24 may be applicable. The item must be unused, unopened, and be in its original packaging, complete with all included accessories. This does not affect your statutory rights in respect of faulty or damaged items. We are unable to offer any courier collection service to orders outside of the mainland UK.

International refund policy

Please note: if you return your purchase to us from outside the UK, this is done so at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase. We are unable to offer any courier collection service to orders outside of mainland UK.

When will I receive my refund?

Once we have received the returned product(s) and if appropriate, any packaging, a refund will be credited to the original payment method or card. Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.

If you need to return one of our products please email returns@autolawncare.co.uk and we will email back an address to send the goods to.
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